FAQ

Your CozyHug questions, answered

How does it heat up?

Connect the blanket to a compatible USB power source, then use the heating button to select one of three heat settings. Follow the instructions supplied with your blanket.

Which styles can I choose?

Choose Hooded or Without Hood, then select your color on the product page.

Is a power bank included?

No. The portable power bank is a separate paid add-on.

What comes with the bundles?

One blanket has no free gift. Buy two or more blankets and receive one free hand warmer per order. The three-blanket bundle also includes free priority shipping.

What shipping options are available?

Standard US shipping is free. You can choose paid priority shipping for one or two blankets; priority shipping is free with three blankets. See our shipping policy for delivery details.

How can I track my order?

Use your tracking number on our Track Your Order page.

How do I contact support or request a return?

Email contact@shopcozyhug.com with your order number. Read our refund policy for the full return conditions.